Free Worldwide Shipping New collection now available Flash Sale 40 % off Everything Buy 2 Get extra 10% off Buy 3 Get extra 20% off Free Worldwide Shipping New collection now available Flash Sale 40 % off Everything Buy 2 Get extra 10% off Buy 3 Get extra 20% off

Search

KYHNO ELEGANCE WITHOUT EXPLANATION

Return and refund policy

KYHNO

At KYHNO, every piece is made with intention, care, and premium quality. Because our products are created specifically for each customer, we follow a clear and fair return policy.


📦 Made-to-Order Products

All KYHNO products are made to order, which means each item is produced especially for you once your order is placed. For this reason, we do not accept returns or exchanges for reasons such as incorrect size selection, change of mind, or preference.

We strongly recommend reviewing our size chart carefully before placing your order.


❌ Non-Returnable Items

We do not accept returns or refunds for:

  • Incorrect size ordered by the customer

  • Change of mind or personal preference

  • Minor color differences due to screen settings

  • Normal wear and tear


✅ Damaged or Defective Items

Your satisfaction matters to us.
If you receive an item that is damaged, defective, or incorrect, we will gladly replace it or issue a refund.

To be eligible:

  • You must contact us within 7 days of receiving your order

  • The item must be unused and unworn

  • Clear photos showing the issue must be provided

📧 Please email us at: info@kyhno.xom
Include:

  • Your order number

  • Photos of the issue

  • A brief description

Once approved, we will arrange a replacement or refund at no additional cost to you.


💳 Refunds

If your refund is approved:

  • Refunds are issued to the original payment method

  • Processing time may take 5–10 business days, depending on your bank or payment provider

Shipping fees (if applicable) are non-refundable.


🚚 Lost Packages

KYHNO is not responsible for packages lost due to incorrect shipping information provided by the customer.
Please double-check your shipping address before completing your order.

If a package is confirmed lost by the carrier, we will work with you to find the best possible solution.


🌍 International Orders

Customs duties, taxes, or import fees may apply depending on your country. These fees are the responsibility of the customer and are non-refundable.


🤍 Contact Us

If you have any questions about this policy, please contact us at:

📧 info@kyhno.com 

We are always happy to assist you.